A GIGABYTE RTX 4060 Ti graphics card arrived at a New Delhi customer with a broken HDMI port and missing screws after a service center repair attempt. This case underscores the importance of careful oversight during hardware repairs to prevent damage to valuable components. Users are advised to record the condition of their hardware before sending it for service to clarify responsibility for any subsequent damage.
User reports broken HDMI port and missing screws after service center repair attempt
The affected unit is the GIGABYTE GV-N406TGAMING OC-8GD model. The user submitted the card for repair, likely due to an initial hardware fault, but received it back with new physical defects. Service center staff reportedly stated that missing screws are a common occurrence during such procedures. The reported damage and missing parts contrast with the standard expectation that service centers return devices in working order.
- Model Number: GV-N406TGAMING OC-8GD
- Serial Number: 4719331313456SN233841027370
- Return Number: DE1-2680021
The service receipt lists specific complaints including no display output, component corrosion, and the physical damage. The user claims the HDMI port was broken and several assembly screws were missing upon return. Video evidence and official receipts were provided to support these claims. The service center manager initially attempted to classify the damage as Customer Induced Damage (CID) to avoid responsibility.
The GPU reportedly remains completely non-functional with no display output after the repair attempt. The user has submitted all evidence, including video recordings and receipts, to GIGABYTE support for further review. The incident highlights the value of maintaining clear records when navigating hardware service issues. The status of the support review is currently awaiting a final resolution.
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