ASUS Repairs Faulty ROG Astral RTX 5090 Fans Instead of Issuing Refund

ASUS has confirmed the repair of a faulty ROG Astral RTX 5090. This opens new options to the faulty ASUS ROG Astral RTX 5090 product as compared to the often one sided approach of refunds. It is important to note this as the owner of a $10,000 GPU can now hope for hardware repair instead of an enforced swap.

ASUS confirms component-level repair for high-end GPU

This may allow the customer to keep their specific build which is what they wanted. It is good news for consumers who want the specific build of the Astral series.

User had an issue with the graphics card's side fans not turning on. The user had an independent PC shop confirm the hardware problem. After that the user started the return process with ASUS.

On October 9 2026 the graphics card was sent to ASUS. ASUS confirmed the receipt of the product on October 13, 2026.

ASUS has fixed the problem. They have replaced the faulty fans with new ones. They sent the repaired product back to the user.

It's back to working order. This was on October 17, 2026. It's an eight day turnaround from the sending date to the delivery date. This turnaround time shows ASUS can fix the complex replacement in the usual timeframe.

Open box graphics card. The retail price of the graphics card is reportedly $10,000. They have successfully repaired it.

The faulty fan has been replaced. They did not return it with a full refund or replace the product. This allows the customer to keep their original hardware. At least the critical fan cooling problem has been fixed.

We have been following the ROG Astral RTX 5090. Previously we reported on a $12,000 ROG Astral RTX 5090 being gifted at a wedding. Previously we had talked about the graphics card being used in a big time personal event.

Here we are talking about the support after buying. This makes it clear it's a high value card. It sits in a niche.

ASUS has demonstrated they can repair the fans of the ROG Astral RTX 5090. They don't have to immediately give refunds. If users face such hardware issues perhaps they can contact the support and ask for the components level service. It's not always a guaranteed replacement.