NVIDIA sent a replacement graphics card to a customer without permission, and the package vanished before the owner could claim it. This incident reveals a gap in delivery protocols that leaves buyers vulnerable to theft during warranty replacements. Users relying on standard shipping for high-value hardware face the risk of losing their equipment entirely.
User loses warranty card after NVIDIA ships replacement without consent
The incident involves a defective GeForce RTX 5070 that user u/Ill_Worker3155 returned for service. NVIDIA approved the return and dispatched a replacement unit on September 9, 2026. The company did not notify the customer that the shipment was in transit or arriving.
FedEx delivered the package to an outdoor recycling bin and marked it as 'Signature release on file.' This status indicates that no signature was required, despite the high value of the contents. The delivery method does not align with standard security expectations for expensive electronics.
The user discovered the bin empty upon checking, confirming that the RTX 5070 was stolen. Neither NVIDIA nor FedEx contacted the buyer to confirm delivery or address the loss. The company accepted the RMA but did not ensure a secure handover of the replacement hardware.
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