Gigabyte is breaking with tradition in regards to how they've handled warranty issues (which is usually uber strict) with a customer that accidentally damaged the graphics card fans blades. This is important in that it's a sign that, even when things are physically broken, that they may consider providing a repair service as opposed to automatically rejecting the warranty. This is something to consider for others that may have accidentally damaged their cards and have to deal with customer support.
GIGABYTE breaks with tradition in regards to how they've handled warranty issues
The user was having system stability problems with eventid 153, eventid 14 and nvlddmkm errors. Because of these technical issues, the owner of the card reached out to gigabyte for support. After investigating the hardware it was determined that the fan blades were physically damaged. This seems to have been caused from accidental contact with the hardware as opposed to faulty manufacturing.
Gigabyte has agreed to honor the warranty claim but instead of a full card replacement is now providing a repair. This was done because it was determined that the user did not intend to do this. Gigabyte has made an exception to this rule where normally the warranty would be rejected because of the physical damage. The actual repair process could result in small cosmetic marks on the printed circuit board.
This particular occurrence is an interesting look at gigabyte's approach to these sort of edge cases in the enforcement of warranties. In this instance they took the approach of prioritizing resolving the hardware problem over rigidly enforcing physical damage exclusions. For those that are having similar gpu issues, remember that just because it is accidentally damaged does not mean you're automatically going to be out of warranty. They do offer a repair service (which in some cases will lead to possible cosmetic changes).
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