NVIDIA GeForce RTX 5090 Warranty Rejected After Burned PCB Incident

A high-end graphics card has suffered catastrophic failure, leaving buyers with a damaged device and a warranty that refuses to cover the damage. The incident involves an NVIDIA GeForce RTX 5090 that burned through its circuit board, destroying the GPU and video memory. This outcome matters to owners of this specific hardware because it highlights a gap in protection for expensive components against internal power faults.

Vietnamese repair shop reports destroyed components and excluded fire damage

The damaged unit arrived at a Vietnamese repair shop called GPUfix, which had previously handled another RTX 5090 with missing video memory. The shop reported that the second card suffered severe burn damage in the power area, rendering the core components unusable. The specific board partner for this damaged card remains unknown, although a Dell OEM model appeared in the background of the repair shop's documentation.

The repair technician criticized the design of the card for lacking an additional fuse to prevent short circuits from burning through the printed circuit board. The technician noted that the manufacturer's warranty policy explicitly excludes coverage for fire or explosion cases, even when the root cause is traced to faulty internal components. This stance contrasts with older warranty programs from other manufacturers that once covered such extreme failure modes.

The repair shop confirmed that out of the two cards they received, only one could be repaired while the other was destroyed beyond recovery. The second card's GPU and VRAM were lost due to the burn damage, leaving no path for data recovery or component reuse. The exact cause of the power failure, including details about the power supply or cable configuration, was not provided by the customer.

This report adds to a growing list of issues surrounding the RTX 5090, as power-related failures continue to surface in early user reports. The incident underscores the risks associated with high-power graphics cards that lack robust internal safeguards against electrical faults. Owners of this hardware now face the reality that warranty coverage may not protect against catastrophic component failure.