Framework delayed the first shipment of its Laptop 13 Pro from June to late July or early August. New orders placed today will ship between August and October depending on configuration. The company informed customers via email about the updated delivery windows.
Production delays stem from grounding issues with the haptic touchpad and display firmware problems rather than memory shortages.
The Framework Laptop 13 Pro targets users seeking a high-performance, modular laptop. It positions itself as an alternative to premium devices like the Apple MacBook Pro. The device features a metal chassis and aims for longer battery life compared to previous models.
Framework identified grounding issues with the haptic touchpad mainboard shortly before mass production began. Clicking the touchpad multiple times in succession could reset the system status. The company also found display firmware problems that required immediate attention.
The display issue received a software fix through a firmware update. Panel supplier CSOT is already manufacturing panels with corrected firmware built-in. Framework states it has adapted its production equipment to handle these component changes, though the process takes time.
Customers who cannot wait for the revised delivery schedule can cancel their orders. The company offers full refunds on all deposits for cancelled orders. This cancellation policy applies to both existing reservations and new pre-orders awaiting shipment.
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