Lenovo Legion 7i Returned From Service With Scraped Chassis, $400 Repair Bill

A Lenovo Legion 7i gaming laptop arrived back from the company's service center with visible physical damage, raising immediate concerns about warranty protection for high-end hardware. The machine, equipped with an RTX 5090 GPU and an Intel Core Ultra 9 275HX processor, was sent in for thermal issues but returned with a scraped corner and damaged keyboard deck. Customers sending high-end devices for service should be aware that the hardware may sustain physical damage during the repair process.

Customer claims visible damage after thermal fix, company demands payment

The laptop originally suffered from thermal throttling because the CPU temperature reached 102 degrees Celsius during operation. A customer identified as Redditor u/Lemzy99 sent the device to Lenovo to fix these overheating problems. The unit reportedly included 64GB of RAM and was described as being in pristine condition before the service visit.

Upon receiving the device back, the customer discovered visible scraping damage on the corner edge and the top part of the keyboard deck. The service center allegedly refused to cover the repairs under the existing warranty. Instead of replacing the damaged parts, the company reportedly demanded a $400 payment for the service.

The customer noted that Lenovo employees could not provide proof that the damage existed before the machine was sent to the service center. This lack of evidence leaves the timeline of the damage unclear, as transit damage remains a possibility. The customer also lacks pre-service photos to definitively prove the condition of the chassis before the repair attempt.